Prof. Faye Hao

Xuejie (Daffne) Qiu

Entrance year

January 2024

Education

Master of Business Administration (2023), Shandong University

Bachelor of Tourism Management (2020), Nanchang University

Email

xuejie.qiu@connect.polyu.hk

Biography

Xuejie Qiu is a PhD candidate at SHTM PolyU. Her main research interests are sustainable tourism and artificial intelligence (AI) in hospitality and tourism. She has published several peer-reviewed journal articles in leading journals, including International Journal of Contemporary Hospitality Management, Journal of Sustainable Tourism, and Journal of Hospitality Marketing & Management.

Selected Publications

* = corresponding author

  1. Qiu, X., Hao, F., Kong, H., Wang, K., Liu, S., & Liu, J. (2025). Exploring the Drivers of Customer Experience Quality in Smart Hotels: A Content and fsqca Approach. Journal of China Tourism Research, 1–26. https://doi.org/10.1080/19388160.2025.2542173
  2. Liu, S., Hao, F., & Qiu, X. (2025). Diversity, equity, and inclusion (DEI) research in tourism and hospitality: insights from bibliometric analysis. International Journal of Contemporary Hospitality Management, 33(7), 1373–1391. https://doi.org/10.1108/IJCHM-11-2024-1638
  3. Wang, K., Kong, H., Xiao, H., Bu, N., & Qiu, X. (2025). From novelty to necessity: evolving consumer expectations and experiences in human-technology interactions. Journal of Hospitality Marketing & Management, 1–24. https://doi.org/10.1080/19368623.2025.2549982
  4. Kong, H., Qiu, X.*, Wang, K., Bu, N., Cheung, C., & Zhang, N. (2024). Exploring Chinese sustainable tourism: a 25-year perspective. Journal of Sustainable Tourism, 35(6), 2157–2177. https://doi.org/10.1080/09669582.2024.2347547
  5. Qiu, X., Kong, H., Wang, K., Zhang, N., Park, S., & Bu, N. (2023). Past, present, and future of tourism and climate change research: bibliometric analysis based on VOSviewer and SciMAT. Asia Pacific Journal of Tourism Research, 28(1), 36–55. https://doi.org/10.1080/10941665.2023.2187702
  6. Kong, H., Wang, K., Qiu, X., Cheung, C., & Bu, N. (2023). 30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry. International Journal of Contemporary Hospitality Management, 35(6), 2157–2177. http://dx.doi.org/10.1108/ijchm-03-2022-0354
  7. Wang, K., Kong, H., Bu, N., Xiao, H., Qiu, X., & Li, J. (2022). AI in health tourism: developing a measurement scale. Asia Pacific Journal of Tourism Research, 27(9), 954–966. http://dx.doi.org/10.1080/10941665.2022.2142620

Conferences

  1. Liu, S., Hao, F., Qiu, X., & Ng, W. (2025, Jun). Voices Unheard: Exploring Discrimination in the Hospitality Industry Through the Employee Perspective. 3rd “One Belt, One Road, One Tourism” International Conference (OBOROT 2025), Tashkent, Uzbekistan.
  2. Qiu, X., Hao, F., Wang, K., & Liu, S. (2025, May). Enabler or Disruptor? Unpacking Generative AI Affordances and Constraints in Travel Photography. 21st Asia Pacific Forum, Hong Kong, S.A.R.
  3. Qiu, X., Hao, F., Liu, S., & Ng, W. (2025, May). A New Destination Visual Marking: The Affordances and Constraints of Generative AI Travel Selfie. 23rd APacCHRIE Conference, Chiang Mai, Thailand.
  4. Qiu, X., Hao, F., & Liu, S. (2024, Oct). Revolutionizing Tourism and Hospitality: Unveiling AI Insights through a Bibliometric Lens. IMPACT 2024 Conference, Hong Kong, S.A.R.
  5. Liu, S., Hao, F., & Qiu, X. (2024, Oct). Research on diversity, equity, and inclusion in hospitality and tourism: A bibliometric perspective. IMPACT 2024 Conference, Hong Kong, S.A.R.
  6. Qiu, X., Hao, F., Kong, H., Wang, K., & Liu, S. (2024, Oct). Artificial Intelligence (AI) in tourism and hospitality: a dual perspective on methods and applications. COAST 2024 Conference, Weihai, China.
  7. Qiu, X., Hao, F., & Li, H. (2024, May). Customer experience quality and complexity in smart hotels: Findings from a mixed method approach. 22nd APacCHRIE Conference, Seoul, Korea.
  8. Qiu, X., Hao, F., & Li, H. (2024, May). Sustainable tourism research in China: Review of its evolution and new trends. 2024 Global ESG Conference, Jeju, Korea.

Other highlights

  1. First Runner-Up, PolyU 3MT 2025
  2. Champion & People’s Choice Award, SHTM 3MT 2025
  3. Certified Hospitality Educator (CHE)
  4. Co-Investigator, Smart Buffet: AI and IoT for Sustainable Food Waste Reduction (P0057953)
  5. Moderator, 21st Asia Pacific Forum for Graduate Students Research in Tourism
  6. Ad Hoc Reviewer for Tourism Review, Asia Pacific Journal of Tourism Research, Journal of China Tourism Research, IMPACT 2024 Conference, and Sustainable Futures
Back to members

waiting for more talents to join!

Our lab is seeking talented individuals with exceptional expertise to join. Interested candidates are encouraged to contact Dr. Faye Hao through Email: ffaye.hao@polyu.edu.hk.